Intended Audience/User Role: | All users |
Region: | All Regions |
Updated Date: |
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From the Dashboard, users can select the chatbot icon in the bottom right hand corner. Click the chatbot icon to be able to speak with our support team and access knowledge articles and videos.
A. Instant Messaging: Enables direct communication with the Pharmapod Support team. Users can initiate a live chat session to receive technical assistance, with typical response times indicated within the interface.
B. Knowledge Base Search: A searchable repository of help articles. Users can input keywords to find guided instructions for common tasks, such as recording incidents or managing user accounts.
Help Documentation: The Help tab provides an additional method to search the knowledge base articles.
C. Message History: Located in the bottom navigation, the Messages tab archives all previous conversations with the support team for future reference, and enables direct communication with the Pharmapod Support team.